Comments on: Polycom RealPresence Trio 8800 Review

By: Martin Dunsby

Martin Dunsby — Sat, 20 Jan 2024 20:11:58 +0000

We have hundreds of these deployed in Zoom Rooms to handle the audio and controller functions. Much more robust than using an iPad controller (that inevitably gets unplugged and then discharged, thus taking the Zoom Room offline), and much better audio than any TV-mounted solution like a Neat Bar or Logitech Rally.

By: Kathleen Constable-Nemec

Kathleen Constable-Nemec — Sat, 20 Jan 2024 00:49:38 +0000

We’ve installed 6 of these Polycom Trio 8800’s as part of several Zoom rooms and they work perfectly.
The sound quality is excellent for small to medium rooms. For larger room add the mic pods.

By: Arturo M.

Arturo M. — Tue, 16 Jan 2024 14:24:51 +0000

Easy to hook up to 8×8, works great based on specs for space as advertised (up to 12 feet each way).

By: krobin

krobin — Sun, 07 Jan 2024 10:20:41 +0000

Love all the wireless connectivity features of this phone. Wifi let's me preconfigure the phone and any of the staff that has a meeting scheduled can just get the phone, plug it into the wall and use it.

Have had some users also use the bluetooth connection off of it for various online video calls.

By: Aegis IT

Aegis IT — Sat, 09 Dec 2023 17:45:55 +0000

Avoid paying full price and get a fancy conference phone. Works great with RingCentral without paying MSRP.

By: Arturo M.

Arturo M. — Thu, 23 Nov 2023 21:59:50 +0000

The media could not be loaded.

Excellent quality, sound and features. Configuration its not too easy but Admin User Manual Guide helps.

By: Elizebeth Kalay Khan AF

Elizebeth Kalay Khan AF — Sat, 18 Nov 2023 05:23:15 +0000

Not working

By: rdagger

rdagger — Fri, 27 Oct 2023 10:12:56 +0000

I had a difficult time getting these to work. I spent about 2 hours on the phone with a local VOIP vendor. I’m very good with technology but I don’t think I could have set these up by myself and I wasn’t able to get any free support directly from Polycom. The first thing you want to do when you get the phone is upgrade the firmware. This helps solve a lot of problems and provides extra features. The USB feature allows you to connect the phone directly to a computer and use it in a Zoom meeting as if the phone is just a standalone microphone and speaker. Zoom supports muting from the phone and vice versa. We often have several all-day calls going so this approach saves money. The Bluetooth also works but the integration was lacking compared to the USB connection. Features like muting didn’t work correctly with the Bluetooth. The phone can also be configured as a Zoom room controller but I passed on this approach because I was concerned about complexity and reliability. The sound quality is very good and the mics don’t pick up any feedback from the speaker. You can get 2 external microphones with mute buttons which work well for a big room or a long table where you want everyone to be able to mute. The cords for the external mics were too short and proprietary. You can buy expensive longer ones. The screen is responsive and you don’t have to wait much when using the interface. One problem with the touch screens is that several times we’ve had employees move the phone during a call and accidently hang up because of the way they picked up the phone. We never had this problem with our older buttoned Polycom phones. The phones are not fully functional when used with a standard POE switch and the phones will always display an error message when connected to such a POE switch. I had to purchase the expensive Polycom POE injector kits to get rid of the message and get full functionality. Our old Polycom SoundStation Duo lasted about 8 years before the audio quality degraded. Hopefully these will last as long.